Shipping & Returns

Shipping

We ship using USPS Priority mail for a flat rate of $9.95 per order to the continental USA.  If you are from Canada, Hawaii or Alaska the flat rate for shipping is $24.95.  Please call us on 845-258-9027 or email cs@fatcatgear.com if you require further assistance. 

Returns Policy and Procedure 

You may return any unopened product within 30 days of receiving it for a full refund of the product cost (this amount does not include the original shipping cost).  FatCat will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

When submitting your return, you must include your name and order number on the outside of the package with your return items.  Please send your return to: 

FatCat
44 Amity Rd
Warwick, NY 10990

If you have any question please call customer service at 845-258-9028.